At MasterpieceDirect, our staff and directors value the privacy of our customers - after all, we hate spam as much as you do.
The MasterpieceDirect team ensure your experience is one that you will want to repeat and share with your friends. One part of our continued commitment to you is to respect and look after the privacy of your personal information. This Privacy Policy will inform you of what information we collect, why we collect it, and how we use it.
Every time you submit to us your personal information you are providing us with your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. If you have any questions relating to details of this privacy policy that are not outlined below, please feel free to send us an email at .
MasterpieceDirect may occasionally update this Privacy Policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, activities, or events ("opportunities") available to you subject to additional or different privacy rules that we disclose in connection with those opportunities. Please be advised that your personal information may be made available, without your knowledge, to governments and their agencies in the UK, United States and in any other country where we or our service providers store or process your personal information, should they request it under a lawful order made in that country.
It is not essential that you tell us who you are or reveal any personal information about yourself as you browse this Website. There are certain parts of the Website where you may choose to provide us with your personal information. When you do provide us with your personal information on our Website or via email, we store this information on our secure systems. Personal information refers to any information that may be used to identify an individual, including, but not limited to: a first and last name, home, billing or other physical address, an email address and any other information associated with the individual. Apart from your contact information, we may collect information about your purchases, billing address, shipping address, phone number or other contact information. We do not store credit card details nor do we share customer details with any 3rd parties. We may also further combine this information with information that is publicly available.
All the information we collect via the Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
Additionally, we might upload photos of a completed artwork based on photos provided by you as sample on the Website. Please contact us if you want to remove a sample based on photographs provided by you.
IP Address. When you visit our Website, MasterpieceDirect collects details of your IP address. This is done to help diagnose problems with our servers, analyse traffic trends, gather demographic information and track the date and duration of each session within our Website. Together with your personal information, your IP address may also be used to prevent fraud or abuse, customise your shopping experience, improve our website's design and usability, improve our customer service and to understand your preferences and interests.
Data Collection Devices, such as Cookies and Tags: There are some instances where MasterpieceDirect may collect data through cookies, web logs, tags and other monitoring technologies to improve your browsing and shopping experience on our website. 'Cookies' are a piece of text stored on a user's computer through their web browser. It can be used for authentication, storing site preferences, shopping cart contents and the identifier for a server-based session. 'Tags' refers to code that is embedded in a web page or email and is usually invisible to the user but allows checking that a user has viewed the page or email.
We use these tools to improve and measure our Website's usability, track visits from our affiliates and partners, measure our Website's performance and to customise your shopping experience, among other things.
You have the option on most popular browsers to decline the use of cookies if you wish to do so, however this may make it harder or impossible to use certain parts or features of our website.
By using this website you consent to the use the use of cookies.
Children under 13: MasterpieceDirect does not knowingly collect personal information from children under the age of 13. Should we discover that we have unknowingly done so we will immediately delete that data collected from our systems. We suggest you visit the FTC's website (www.ftc.gov) for guidelines on how you can protect your children's privacy online.
MasterpieceDirect is fully committed to the protection of your personally identifiable information. We employ the services of both physical and electronic security technologies, procedures, and organisational measures to protect this information from unauthorised access, use or disclosure. Whenever it is necessary to transfer sensitive personal information (like, credit card data) over the Internet, we protect it using Secure Sockets Layer or SSL encryption technology. While no effort is spared in safeguarding your personal information, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and for this reason we are unable to guarantee or warrant the security of any information you disclose or provide to us.
If the personally identifiable information MasterpieceDirect has gathered from you changes or you would like to access, correct, or delete such information, we will gladly assist you in doing so (to the extent allowed by law). To request a change or deletion of your data, please send an email to with the details relating to your request.
While we would like to keep in touch with all our clients we know that sometimes you prefer to keep your inbox free from any promotional material.
For this reason you can always opt-out of receiving email promotions that we send you. To do this simply select "unsubscribe" at the bottom of any promotional email received from us.